Data Deletion

Last updated: August 2026

At Lensey, you have full control over your data. You can delete your account and all associated personal information directly from the app. The deletion is performed immediately and is irreversible.

1What Gets Deleted

When you request account deletion, we permanently remove the following data from our systems:

  • Account credentials: Your email address and Firebase Authentication record;
  • Cloud profile: Your Reactant balance, subscription status, and purchase history from Firestore;
  • Generation records: Any pending or completed AI generation metadata stored in Firestore;
  • Temporary uploads: Any images temporarily held in cloud storage for AI processing (normally auto-deleted within 24 hours anyway).

We do not retain backups of your account data for longer than 30 days after deletion. Once the retention period expires, recovery is technically impossible.

2What Happens to Local Data

Deleted with your account

When you delete your account through the app, the following local data stored on your device is also cleared:

  • Gear sets: Cameras, lenses, and custom sets created in the Backpack;
  • Saved locations: Locations stored for Sun Map (if any);
  • App settings: EV calibration offset, active set, and other UI state;
  • AI Lab consent: your opt-in preference for sending photos to Replicate.

Your device language preference is preserved so the app remains usable after deletion. Photos you have saved to your device gallery are not deleted by Lensey.

If you prefer, you can also uninstall the Lensey app to remove any remaining local files. On iOS, go to Settings → General → iPhone Storage → Lensey → Delete App. On Android, go to Settings → Apps → Lensey → Storage → Clear Storage, then uninstall.

3How to Request Deletion

Option A: In-App Deletion (Recommended)

If you are logged into the app, you can delete your account immediately:

  1. 1Open Lensey and go to Settings;
  2. 2Scroll to Danger Zone;
  3. 3Tap Delete Account;
  4. 4Review the list of data to be deleted and confirm. Your account and data are removed immediately.

No additional registration, password creation, or support contact is required. If Firebase requires a fresh login for security, you may be asked to enter your existing password once.

Option B: Email Request

If you no longer have access to the app or prefer to request deletion manually, email us directly:

Send Deletion Request

Please include the email address associated with your Lensey account so we can verify your identity.

4Important Notes

  • Irreversible: Account deletion is permanent and immediate. You will lose your Reactant balance, subscription status, and any cloud-synced data. We cannot restore deleted accounts;
  • Subscriptions: Deleting your account does not automatically cancel active Apple App Store or Google Play subscriptions. You must cancel those separately through your platform account settings;
  • Legal retention: In rare cases, we may be required by law to retain minimal transaction records for tax or fraud-prevention purposes. These records contain no personal content (photos, gear lists, etc.) and are anonymized where possible;
  • Replicate data: Images processed through our AI Lab partner (Replicate) are handled under their own data policies. We do not store your photos long-term, but you may also contact Replicate directly if you have concerns.

5Contact Us

If you have questions about data deletion, need help identifying your account, or want to confirm the status of a pending deletion, contact us:

Email: lenseysupport@gmail.com

We typically respond to deletion-related inquiries within 48 hours.