Support Center
Find answers to common questions or reach out to our team.
Frequently Asked Questions
Open the Backpack tab, tap the + button, and select your camera or smartphone from the list. You can also add custom gear manually.
Reactives are in-app credits used for AI processing in the Lab. You get free Reactives on signup and can earn more through the Store.
Yes, Lensey is free to download and use. The Lab feature requires Reactives, which can be earned or purchased.
Lab requires an active internet connection and available Reactives. Make sure you're online and check your Reactive balance in the Store.